With over a decade of experience in collections, customer service, and sales, I excel in optimizing processes and enhancing client satisfaction. My background includes managing a large portfolio of accounts, boosting customer satisfaction, and increasing lead generation. Bilingual in English and Spanish, I am adept at handling high-volume interactions and resolving issues efficiently. I also bring a commitment to compliance, having maintained strict adherence to regulations. Additionally, I’ve shared my expertise by giving seminars on healthy wealth management. Passionate about delivering exceptional service and driving operational improvements, I am now seeking remote opportunities to leverage my skills in a dynamic environment.